Terms and conditions of purchase

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[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1512638525958{padding-right: 20px !important;padding-left: 20px !important;}”]DietSensor Terms and conditions of purchase

Effective date: July 23rd, 2016

These terms and conditions of purchase (“Terms”) apply to you if you are resident of any country. These Terms are a legal contract between you and DietSensor. (“DietSensor,” “we,” or “us”) so it is important to review them carefully before purchasing a product on our online e-commerce platform dietsensor.com. Whenever you purchase a product on our platform, you need to tick a box indicating that you agree to follow and be bound by the Terms. If you do not agree to the Terms, don’t purchase the Product on our platform.

Shipping Terms

Upon placement of your order through our online store, you will be provided with an estimated shipment date for the DietSensor products you ordered. This date is an estimate only and not a guarantee of an expedition by such date. DietSensor will again notify you via the email you provided us when your products have shipped.

In order to retrieve your package (product) in due time from your carrier, we advise you to regularly monitor the status of your order using your tracking number. In the event of a failed delivery attempts to the destination address, the package is returned by the carrier to DietSensor, and the reshipping fee of the package will be at your cost.

Orders may be canceled any time up until shipment. To cancel your order, please notify us at support@dietsensor.com. Once shipped, product orders are non-cancelable and non-refundable, outside the right to retract mentioned below, subject to DietSensor’ standard Limited Warranty for the scale, and Consumer Physics Warranty for the SCiO (you will find this document in your SCiO box and at www.consumerphysics.com/myscio/legal), as applicable to the products you purchase.

Right to retract

All our customers have a period of fourteen (14) days from receipt of the Scale or the SCiO, to exercise their right to retract and cancel their order to DietSensor, without having to justify the reasons or to pay a penalty, for exchange or refund, provided that the scale or the SCiO is returned in its original packaging and in perfect condition within fourteen (14) days from the receipt of the products to DietSensor of your decision to retract.

The returns are to be made in their original state and complete (packaging, accessories, user guide…) allowing their re-marketing as new and unused products, accompanied by the printed purchase invoice, received by email or with the shipment.

Damaged scales or SCiO, soiled or incomplete will not be taken back.

The right to retract must be exercised by email addressed to support@dietsensor.com, mentioning the order subject to this revocation, with your unambiguous declaration, expressing your will to retract (see example in the appendix). In this case, an acknowledgment by email will be communicated to you by DietSensor, with the information regarding the return of the product.

In the event of exercising the right of withdrawal within the aforementioned period, only the retail price of the digital scale or the SCiO  will be reimburse; the management fees, the delivery fees and shipping fees (return) remain at your expense.

Exchange (subject to availability) or refund will be made within fourteen (14) days of receipt by DietSensor of the scale or SCiO returned by you under the terms of this article.

Payment Terms

To complete your order, you are required to pay 100% of the purchase price which is charged to the credit card you provided when placing your order.  The payment is fully refundable up and until the date of shipment of your order, and partially refundable if you were able to exercise your right of retraction in the conditions described here above. In such situations, DietSensor will refund your payment, less the shipping and handling fees. By providing your credit card information as required to place an order for our products, you agree that we may charge your credit card for the purchase price of such products as described above.

You are responsible for paying any sales, use excise, value-added, and similar taxes as well as any export and import tariffs and duties and similar governmental charges with respect to the purchase and shipment of the DietSensor products you order.  Shipping and handling charges for the products you order will be applied to your purchase and are payable by you as part of the total purchase price.  If you are a tax exempt customer please continue with your order and forward your tax exempt certificate to support@dietsensor.com and we will make the adjustment after receiving the proper tax documents.

Export and Distribution Controls

Our online store is offered primarily for purchasers who plan to retain and use the DietSensor products they order.  If you are a reseller, please contact us to arrange for purchases of products which you plan to resell or distribute and do not buy directly from our online store.

All product orders and purchases on DietSensor’ online store, along with any products purchased hereunder, shall at all times be subject to and conditioned upon compliance with all applicable export control laws and regulations of the U.S. Government, as may be amended from time to time (“US Export Laws”). You agree to comply with all US Export Laws in connection with your order, purchase, use, and disposition of any DietSensor products.  Without limiting the foregoing, you agree (a) not to tranship, re-export, divert or direct products, except as permitted by U.S. laws and regulations; (b) not to order or purchase any DietSensor products if you are a national or resident of any country to which the United States has embargoed the type of goods that include such products; (c) not to order or purchase any DietSensor products if you are restricted or barred from ordering or purchasing such products by the U.S. Government or otherwise under US Export Laws and not to order or purchase DietSensor products (unless you have all required U.S. Government authorizations) if you are engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles; and (d) not to export, transfer, ship or dispose of any DietSensor product in violation of any US Export Laws.


This form must be completed and returned by email to support@dietsensor.com only if the buyer wishes to retract from the order placed on https://www.dietsensor.com within 14 days of receipt of his order.

Attention: support@dietsensor.com

I hereby notify the revocation of the contract for the order mentioned below:

– Order of: …………………………………………………..

– Order number: …………………………………………………..

– Contents of the order: (….) SCiO (s) and (….) Scale (s)

– Name and first name of the buyer: …………………………………………………………………

– Address of the buyer: ……………………………………………………………..[/vc_column_text][vc_empty_space][vc_column_text]